Terms & Conditions and Privacy Policy

Terms & Conditions

These terms and conditions apply to all services provided by Roxanne's Interiors. By engaging our services, you agree to these terms.

1. Services Provided

1.1 Our Services Include:

• Made-to-measure blinds (Roller, Roman, Venetian, Velux)
• Bespoke curtains and soft furnishings
• Professional measuring and consultation
• Expert installation services
• Aftercare and maintenance support

1.2 Service Area

We provide services across London and Kent. Specific coverage areas are detailed on our Locations page.

2. Quotations and Pricing

2.1 Free Consultations

Initial home consultations and measurements are provided free of charge within our service area.

2.2 Quotation Validity

Written quotations are valid for 30 days from the date issued unless otherwise specified.

2.3 Pricing

• All prices are quoted inclusive of VAT where applicable
• Prices include standard installation within our service area
• Additional charges may apply for complex installations
• Material costs may fluctuate; final pricing confirmed at point of order

3. Orders and Payment

3.1 Order Confirmation

Orders are confirmed upon receipt of signed quotation and deposit payment.

3.2 Payment Terms

• 50% deposit required upon order confirmation
• Balance due upon completion of installation
• Payment methods: Cash, Bank Transfer, Cheque
• Card payments accepted for deposits over £500

4. Manufacturing and Installation

4.1 Lead Times

Standard manufacturing time is 3-4 weeks from order confirmation. Custom or complex orders may require additional time.

4.2 Installation

• Installation appointments scheduled upon completion of manufacturing
• Access to property required for the duration of installation
• Customer responsible for ensuring clear access to windows
• Furniture protection provided during installation

5. Cancellations and Changes

5.1 Cancellation Policy

Orders may be cancelled within 14 days of confirmation. Custom-made items cannot be cancelled once manufacturing has commenced. Cancellation fees may apply.

5.2 Changes to Orders

Changes to confirmed orders may incur additional charges and extend lead times.

6. Warranty and Aftercare

6.1 Product Warranty

• 12-month warranty on all products and workmanship
• 5-year warranty on motorized systems
• Manufacturer warranties apply to hardware components
• Normal wear and tear excluded from warranty

6.2 Aftercare Service

Complimentary aftercare service provided for 12 months post-installation. Details available on our Aftercare page.

7. Liability and Insurance

7.1 Public Liability

Roxanne's Interiors carries £2 million public liability insurance. Full insurance details available upon request.

7.2 Limitation of Liability

Our liability is limited to the value of the goods and services provided. We are not liable for consequential or indirect losses.

8. Data Protection and Privacy

Customer data is handled in accordance with our Privacy Policy detailed below.

USE OF CLIENT'S LOGO FOR TESTIMONIALS:

This section outlines the terms and conditions under which Client logo may be used on Introducer' website as a testimonial of their partnership or any work carried out by us.

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

1.1 Personal Information

• Name, address, telephone number, email address
• Property details relevant to our services
• Payment information (processed securely)
• Communication preferences

1.2 How We Collect Information

• During initial consultation and quotation process
• Through our website contact forms
• Via telephone and email communications
• During service delivery and aftercare

2. How We Use Your Information

2.1 Primary Uses

• Providing quotations and scheduling consultations
• Manufacturing and installing your products
• Processing payments and managing accounts
• Providing aftercare and warranty services
• Communicating about your order and services

2.2 Marketing Communications

We may send you information about our services, special offers, and seasonal promotions. You can opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Contacting us directly
• Updating your preferences during service visits

3. Information Sharing

3.1 Third Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only when:

• Required by law or legal process
• Necessary for service delivery (e.g., shipping partners)
• You have given explicit consent
• To protect our rights or property

3.2 Service Partners

We work with trusted partners for specific services who are bound by confidentiality agreements:

• Payment processing companies
• Specialized installation contractors
• Delivery and logistics partners

4. Data Security

4.1 Security Measures

• Secure storage of physical and digital records
• Encrypted transmission of sensitive data
• Regular security reviews and updates
• Staff training on data protection
• Secure disposal of data when no longer needed

4.2 Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically:

• Customer records: 7 years for tax and warranty purposes
• Marketing data: Until you opt out or data becomes outdated
• Website data: As detailed in our cookie policy

5. Your Rights

5.1 Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent

5.2 Exercising Your Rights

To exercise any of these rights, please contact us using the details provided below. We will respond within one month of receiving your request.

6. Cookies and Website Data

6.1 Cookie Usage

Our website uses cookies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser.

6.2 Types of Cookies

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for relevant advertising

7. Contact Information

7.1 Data Protection Queries

For any questions about this privacy policy or your personal data, please contact:

8. Policy Updates

This policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Last updated: January 2025