Aftercare Services
Your satisfaction doesn't end with installation. We provide comprehensive aftercare to ensure your blinds and curtains continue to look and perform beautifully.
Why Choose Our Aftercare Service?
With over 30 years of experience, we understand that proper care and maintenance are essential for the longevity of your window treatments.
12-Month Warranty
Comprehensive warranty covering all products and workmanship, giving you complete peace of mind.
Expert Repairs
Our experienced team can repair and service all types of blinds and curtains, including motorized systems.
Professional Cleaning
Specialized cleaning services to keep your window treatments looking fresh and extend their lifespan.
Ongoing Support
Dedicated support line for advice, troubleshooting, and scheduling maintenance visits.
Your Aftercare Journey
From installation day through the lifetime of your window treatments, we're here to support you every step of the way.
Installation Day
• Demonstration of all controls and features
• Care and maintenance instructions provided
• 24-hour contact number for any immediate concerns
• Registration for our aftercare program
1 Week After Installation
• Follow-up call to ensure satisfaction
• Address any questions or concerns
• Schedule adjustment visit if needed
• Provide digital care guide and warranty information
6 Months After Installation
• Complimentary check-up visit offered
• Professional cleaning and adjustment service
• Review of care routine and recommendations
• Assessment of any warranty claims
12 Months After Installation
• Final warranty check and documentation
• Comprehensive service and cleaning offered
• Discussion of ongoing maintenance options
• Transition to extended care program
Comprehensive Aftercare Services
Repair Services
- Blind mechanism repair and replacement
- Cord and chain replacement
- Slat repair and realignment
- Motor and remote control servicing
- Track and pole adjustments
- Fabric repairs and alterations
Cleaning Services
- Professional blind cleaning (in-situ or off-site)
- Curtain and soft furnishing cleaning
- Motorized system maintenance
- Venetian blind slat cleaning
- Roman blind pressing and steam cleaning
- Protective treatments application
Adjustment Services
- Length adjustments for seasonal changes
- Tension and balance corrections
- Remote control programming
- Switching and control upgrades
- Weatherproofing improvements
- Child safety feature installation
Preventive Maintenance
- Annual service and inspection
- Lubrication of moving parts
- UV protection treatments
- Hardware tightening and adjustment
- Early problem identification
- Seasonal preparation advice
Daily Care Instructions
Simple daily care will help maintain the beauty and functionality of your window treatments.
Roller Blinds
- Dust regularly with a soft cloth or vacuum brush
- Spot clean with mild detergent and damp cloth
- Avoid over-winding the mechanism
- Keep chains and cords tangle-free
- Check mounting brackets periodically
Roman Blinds
- Vacuum gently using upholstery attachment
- Professional cleaning recommended annually
- Avoid excessive folding when not in use
- Keep cords organized and untangled
- Steam lightly to remove creases
Venetian Blinds
- Dust slats weekly with microfiber cloth
- Use blind cleaning tools for thorough cleaning
- Wipe with damp cloth for stubborn dirt
- Check tilt mechanism regularly
- Avoid harsh chemicals on finishes
Velux Blinds
- Dust with extendable cleaning tools
- Check spring mechanisms annually
- Keep tracks clear of debris
- Test motorized systems monthly
- Professional service for roof access cleaning
Emergency and Urgent Support
When you need immediate assistance, we're here to help with our emergency support service.
Emergency Call-Out Service
Available for urgent repairs that affect safety or security, such as broken cords near children's areas or blinds that won't close for privacy.
- Same-day response for emergencies
- Weekend and evening appointments available
- Safety-first approach to all repairs
- Temporary solutions provided when needed
Remote Troubleshooting
Many issues can be resolved over the phone with our expert guidance, saving you time and money.
- Video call consultations available
- Step-by-step problem resolution
- Remote programming for motorized systems
- Online resource library access